Library · Domain 5. Indirect Client Care
Task 5.7
Securing translation and interpretation services
“Secure appropriate translation services for clients’ preferred language” (NBCC, 2027 task 5.7)
Clients have the right to understand and be understood in counseling. When a client's preferred language differs from the counselor's, the counselor secures qualified interpretation or refers to a counselor who speaks the client's language. The exam tests language access, interpreter use and related legal obligations.
Key points
- Interpreting concerns spoken or signed language; translation concerns written documents. Both may be needed, for example for consent forms.
- Use trained, qualified interpreters, ideally with mental health experience. Avoid using family members, especially children, because of accuracy, confidentiality and role problems.
- Federal law requires language access in many settings: Title VI of the Civil Rights Act applies to recipients of federal financial assistance, and the ADA requires effective communication for people who are deaf or hard of hearing, including sign language interpreters when needed, generally at no cost to the client.
- Brief the interpreter before the session on confidentiality, the purpose of the session and the need for word-for-word interpretation.
- Speak directly to the client, in the first person, and look at the client rather than the interpreter.
- Allow extra time and check understanding; some concepts do not translate directly.
- Include the interpreter's presence in informed consent and document the interpreter's name or ID.
In practice
A client who uses American Sign Language requests counseling. The counselor's practice arranges a qualified ASL interpreter at no charge to the client and schedules longer sessions.
A mother who speaks Vietnamese brings her 12-year-old son to translate. The counselor thanks them but arranges a professional phone interpreter instead, explaining that this protects both of them and ensures accuracy.
Check yourself
Why should children not interpret for their parents in counseling?
It risks inaccuracy, breaches confidentiality, and places the child in an inappropriate role.
What federal law requires effective communication for clients who are deaf?
The Americans with Disabilities Act, which can require sign language interpreters at no cost to the client.
When working with an interpreter, to whom should the counselor speak?
Directly to the client, in the first person, rather than to the interpreter.
NBCC's knowledge and skills for Domain 5
Knowledge of: Documentation practices and models; Release of information and confidentiality; Basic psychopharmacological information; Professional roles; Record retention and management.
Skill in: Completing case notes; Case conceptualization; Advocating for client.
A study guide written by ExamDragon from NBCC's published task; not NBCC material and not part of the exam.