Study guide · 6.2
Identify digital etiquette standards for collaborative processes
Digital etiquette, sometimes called netiquette, is the set of manners that keeps online teamwork respectful and productive. This guide covers etiquette for written collaboration such as chat, email and shared documents, and for visual collaboration such as video meetings.
A study feature written by ExamDragon, not part of the real exam. Each heading is one of Certiport's skills for this objective.
6.2.1For written digital collaboration
- Write clearly and politely; use a greeting and the person's name in more formal messages.
- Keep messages on topic and use threads or replies so conversations stay organized.
- Do not write in all capital letters, and avoid sarcasm that can be misread.
- Respect others' work in shared documents: comment or suggest instead of deleting their text, and do not edit sections assigned to someone else without asking.
- Respond within a reasonable time, and respect working hours and time zones.
- Credit others' ideas and keep private conversations private.
Example: In a shared project document you disagree with a teammate's paragraph, so you add a polite comment with your suggestion rather than deleting their work.
6.2.2For visual digital collaboration
- Join video meetings on time, and test your camera, microphone and connection beforehand.
- Mute your microphone when you are not speaking to avoid background noise.
- Choose a tidy, well-lit background or use a blur or virtual background; dress suitably for the meeting.
- Look at the camera, pay attention and avoid doing other tasks or eating on camera.
- Use raise hand or the chat to ask to speak instead of interrupting.
- Before sharing your screen, close private windows and turn off notifications; ask permission before recording a meeting.
Example: Before presenting in an online class, you close your personal email, turn on do not disturb, then share only the presentation window.
Key terms
- Netiquette
- Polite and respectful behaviour online.
- Thread
- A chain of replies kept together under one message.
- Mute
- Turning off your microphone so others cannot hear you.
- Screen sharing
- Showing your screen or one window to others in a call.
- Virtual background
- A replacement image or blur behind you on video.
Easy to confuse
- Sharing the whole screen and revealing private messages or notifications.
- Leaving the microphone on in a noisy place.
- Recording a meeting without telling participants.
- Deleting or rewriting a teammate's work in a shared file without discussing it.
After this guide: You should be able to apply good etiquette in written collaboration and in video meetings.