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Study guide · 2.3

Seek opportunities to increase your digital competence

Technology changes quickly, so digital competence is something you keep building. Staying aware of new developments, using built-in help and communities, and asking for feedback all help you learn faster.

A study feature written by ExamDragon, not part of the real exam. Each heading is one of Certiport's skills for this objective.

2.3.1Be aware of technological advancements

  • Follow reliable technology news, official product blogs and release notes to learn about new features.
  • Install updates; they bring security fixes as well as new features.
  • Current developments include generative AI assistants, passkeys replacing passwords and more devices connected to the internet.
  • Think critically about new tools: what problem they solve, what data they collect and what they cost.
  • Short online courses and tutorials help you try new tools safely.

Example: A learner reads the release notes after an office suite update and discovers a new built-in tool that summarises long documents.

2.3.2Use help features and community resources

  • Most apps have a Help menu, a search box for commands, or F1 for help on Windows.
  • Tooltips appear when you hover over a button and explain what it does.
  • Official support websites and knowledge bases give step-by-step instructions.
  • User forums and community sites let you ask questions and read answers from other users; check the date and whether an answer is marked as accepted.
  • Video tutorials are useful for visual tasks, but confirm they match your app version.

Example: Unable to find how to add page numbers, a user types 'page numbers' into the app's help search and follows the steps shown.

2.3.3Seek feedback that informs and improves your learning

  • Ask a teacher, colleague or mentor to review your work and tell you what to improve.
  • Ask specific questions, such as 'Is my chart easy to read?' rather than 'Is this good?'.
  • Use self-check tools: practice quizzes, accessibility checkers and spelling and grammar checks.
  • Accept feedback calmly, decide what to act on and try again.
  • Keep a note of what you learned so you can repeat it.

Example: After a practice presentation, a student asks two classmates to rate the clarity of each slide and revises the two slides they found confusing.

Key terms

Release notes
A list from a developer of what changed in a new version.
Knowledge base
An organised online collection of help articles.
Tooltip
A small text box that explains a button or control when you point at it.
Feedback
Information from others about your work that helps you improve.

Easy to confuse

  • Not every forum answer is correct or current; prefer official help or well-rated answers.
  • Delaying updates to avoid change also delays security fixes.
  • Vague requests for feedback get vague answers.

After this guide: You can find help inside apps and online, keep up with changes and use feedback to improve your digital skills.