Study guide · 6.2
Apply digital etiquette standards for collaborative processes
Video conferences and webinars are now everyday ways to meet, learn and work. Good etiquette, from preparing your setup to managing your microphone and chat, keeps sessions productive and respectful.
A study feature written by ExamDragon, not part of the real exam. Each heading is one of Certiport's skills for this objective.
6.2.1Video conferences
- Test your camera, microphone, speakers and connection before the meeting, and join a few minutes early.
- Mute your microphone when you are not speaking to avoid background noise and echo.
- Choose a quiet, well-lit place; a background blur or neutral virtual background can hide distractions.
- Look at the camera when speaking, use the raise-hand feature and do not talk over others.
- Dress appropriately, avoid eating on camera and stay focused rather than multitasking.
- Ask permission before recording, and let everyone know a recording is happening.
Example: Before a job interview by video, a candidate tests her headset, sits facing a window for light, blurs her background and joins five minutes early.
6.2.2Webinars
- A webinar is an online presentation, usually with one or a few presenters and many attendees who mostly listen.
- Attendees are often muted with cameras off; use the Q&A or chat panel for questions.
- Keep chat messages on topic and respectful; avoid side conversations and spam.
- Register in advance, join on time and use the official link sent to you.
- Presenters should rehearse, share only the needed window and check that the audience can see and hear clearly.
Example: During a training webinar, an attendee types a question in the Q&A panel and the host answers it at the end instead of interrupting the presenter.
Key terms
- Video conference
- A live online meeting where participants can see and hear each other.
- Webinar
- An online seminar, usually a presentation to a large audience.
- Mute
- Turning off your microphone so others cannot hear you.
- Raise hand
- A meeting feature that signals you want to speak.
- Screen sharing
- Showing your screen or one window to other participants.
Easy to confuse
- Forgetting to mute leads to noise, echo or private conversations being heard.
- Sharing your whole screen can expose private notifications; share a single window instead.
- Recording without telling participants is poor etiquette and may break rules or laws.
After this guide: You can prepare for and take part in video conferences and webinars with appropriate etiquette.