Level 3

1.1Evaluate software and hardware devices

• 1.1.1Assess hardware and software requirements
• 1.1.2Identify digital devices that meet specific requirements
• 1.1.3Identify software programs that meet specific needs

1.2Identify, troubleshoot, and resolve technical problems with assistance

• 1.2.1Identify basic troubleshooting steps
• 1.2.2Obtain system information to support troubleshooting

1.3Understand selected software concepts

• 1.3.1Understand software licensing concepts
• 1.3.2Understand software versioning concepts
• 1.3.3Identify processes for setting software defaults
• 1.3.4Explain how to use common features across similar applications

2.1Understand how to protect others’ personally identifiable information

• 2.1.1Explain the need for and how to achieve online privacy
• 2.1.2Explain the need for and how to achieve privacy at the workplace
• 2.1.3Explain the responsibility that comes with knowing another’s password and account information
• 2.1.4Avoid broadcasting other people’s information without permission

2.2Explain best practices for digital citizenship

• 2.2.1Keep your digital knowledge current
• 2.2.2Responsibly report dangerous, illegal, or harmful behavior

3.1Construct an effective information search

• 3.1.1Design an effective search request
• 3.1.2Determine when a Boolean search is appropriate

3.2Evaluate digital information sources and multiple search results

• 3.2.1Assess the accuracy, bias, credibility, or relevance of search results
• 3.2.2Assess the perspective through which information is filtered and presented on a given site

4.1Create, edit, and publish or present original digital media content

• 4.1.1Capture and edit video and audio content and images
• 4.1.2Finalize and distribute video and audio content and images
• 4.1.3Consider the audience and purpose when determining what to distribute

4.2Represent data visually

• 4.2.1Identify the appropriate visual formats to express various data sets
• 4.2.2Produce business graphics by using productivity software
• 4.2.3Build tables, charts, and visual representations of raw data
• 4.2.4Compose procedural flowcharts and instructions

4.3Manage digital information and files

• 4.3.1Identify the principles of cloud versioning
• 4.3.2Consider variables when delivering digital content

4.4Be aware of challenges and solutions for accessibility

• 4.4.1Explain the effects of color contrast on the visually impaired
• 4.4.2Explain the importance of font size and selection
• 4.4.3Explain what readability is and how it is achieved
• 4.4.4Explain what alt text is and how it is used

4.5Apply intellectual property standards

• 4.5.1Implement intellectual property guidelines for reusing another’s work
• 4.5.2Explain how to protect individual and corporate intellectual property

4.6Plan and manage a cyclical design process for digital projects

• 4.6.1Identify requirements, consider design restraints, generate ideas, test theories
• 4.6.2Develop, test, and refine prototypes

5.1Manage interpersonal digital communications

• 5.1.1Identify strategies to clarify ambiguity in digital communications
• 5.1.2Customize the message and medium for a specific audience
• 5.1.3Engage with people in ways that broaden mutual understanding and learning

5.2Communicate with others to identify and understand issues

• 5.2.1Work with internal team members to identify and understand issues
• 5.2.2Interact appropriately with external clients to identify and understand issues

6.1Collaborate with others to resolve issues

• 6.1.1Work with internal team members to resolve issues
• 6.1.2Interact appropriately with external clients to resolve issues

6.2Contribute constructively to project teams

7.1Manage device security

• 7.1.1Explain multifactor authentication concepts
• 7.1.2Explain virus-scanning concepts
• 7.1.3Manage the transfer of hardware to others

7.2Be aware of the physical and environmental impact of digital tools and technologies

• 7.2.1Identify the physical impact of digital tools and technologies
• 7.2.2Identify the environmental impact of digital tools and technologies